Refund policy

We take pride in the craftsmanship of our handmade wood products and strive to ensure your satisfaction with every purchase. However, if for any reason you are not completely satisfied with your purchase, we offer the following return policy:

  1. Returns:

    • You may return your item within 30 days of the purchase date for a refund or exchange.
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • Please contact us at info@northew.com to initiate the return process and receive a return authorization (RA) number.

  2. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow up to 5 business days for the refund to be processed and credited to your account.

  3. Exchanges:

    • If you would like to exchange your item for a different product or size, please contact us to arrange the exchange.
    • Exchanges will be processed once the returned item is received and inspected.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the safe arrival of your item.

  5. Non-Returnable Items:

    • Custom or personalized items are non-returnable unless there is a defect or error on our part.
    • Gift cards are non-returnable and non-refundable.

  6. Damaged or Defective Items:

    • If your item arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
    • We may request photos or additional information to process your claim.

By making a purchase from our Shopify wood store, you agree to abide by the terms of this return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at info@northew.com Thank you for choosing Northew.